Get in touch with our team
Need a hand? Support is available to help with account questions, withdrawals, deposits, technical issues or general feedback. Contact our team for password resets, KYC queries, bonus activation, document uploads, billing queries or site problems. Use live chat for urgent matters, email for document submissions and complex enquiries, or phone for account verification. We aim to respond promptly and will guide you through any issue related to your account or gameplay.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; documents accepted) |
| General enquiries | [email protected] (general queries; account info) |
| Affiliate enquiries | [email protected] (partner onboarding; priority commissions) |
| Phone | +61 3 8592 3146 (calls, SMS and WhatsApp support) |
| Working hours | Mon-Fri, 09:00-18:00 (AEST) |
Email Support
Email is the preferred contact method for detailed requests, account issues or cases that need explanations or supporting documents. Please include a clear subject line, your full name, account ID and up-to-date contact details to help us respond without delay. Attaching any relevant files speeds handling. We aim to reply promptly once we have all required information.
Submit your enquiry
Response Time
Contact our support team via live chat or email. Most enquiries are answered within one business day. Simple account or deposit questions usually get a quick reply, while complex matters, such as verification or payment investigations, may take longer depending on their nature. We'll provide updates and aim to resolve issues as promptly as possible.
Feedback
Have feedback or suggestions for the site? Send them to us via live chat or email - we read every message and review submissions carefully. Tell us about bugs, payment options, bonus ideas or navigation issues and we’ll use your input to improve features and the overall user experience. Small notes help shape future updates.